Refund policy
At PuzzlePup, we stand behind everything we make. If something is not right, we want to make it right.
Snuffle Mats — 30-Day Money-Back Guarantee
If your dog does not love it, you do not pay for it.
Try the PuzzlePup Snuffle Mat for 30 days. If you are not satisfied for any reason, contact us and we will refund your order in full — no hassle.
Dog Supplements — 30-Day Satisfaction Guarantee
We want you to feel confident about what you are giving your dog.
If you are unsatisfied with your supplement purchase within 30 days, reach out to us and we will work with you to make it right.
Homemade Dog Treats — All Sales Final
Because of the perishable nature of our treats, all treat sales are final.
If your order arrives damaged or incorrect, contact us within 5 days of delivery and we will take care of it.
Damaged or Incorrect Orders
If any product arrives damaged or incorrect, please contact us at refund@puzzlepupco.com within 5 days of delivery. Be sure to include:
- Your order number
- A photo of the issue